This document outlines troubleshooting steps to resolve freezing and performance issues in Screenloop, caused by third-party applications and browser extensions. While Screenloop has opened the issue with the relevant parties, until a fix is released on their end, Users may experience:
Freezing when trying to complete a scorecard
Freezing when adding notes to a candidate
Frozen forms and open text boxes
Until the issue is resolved, you'll find below a temporary work-around for applications known to cause this behaviour.
Grammarly
The following solutions have been provided by Grammarly and involve disabling your browser extension, and opting to use their desktop application.
1. Grammarly for Windows
If you're using a Grammarly browser extension
Click the Grammarly icon in your browser’s toolbar
Disable the option Check text with browser extension. This is because only one of these products can be active at one time.
Then follow the steps outlined by Grammarly to install their Windows desktop application.
Continue using Screenloop as normal
If you don't see the Grammarly icon in the menu bar
Click the Start menu, type "Grammarly"
Launch the Grammarly app
2. Grammarly for Mac
If you're using a Grammarly browser extension
Click the Grammarly icon in your browser’s toolbar
Disable the option Check text with browser extension. This is because only one of these products can be active at one time.
Then follow the steps outlined by Grammarly to install their Mac desktop application.
Continue using Screenloop as normal
If you don't see the Grammarly icon in the menu bar
Open Launchpad and select Grammarly Desktop
Alternatively click on Finder > Applications in the Finder sidebar > Click Grammarly Desktop