⚠️ To perform the following steps, you need to have admin permissions in Screenloop.
On the left panel, click on Settings and then Email Domain;
To start the configuration, click the Disabled toggle so it turns Enabled:
Click on the Edit button under the Domain Settings to fill out the form:
Name: the emails will be sent using this name (e.g. Support Screenloop);
Email alias: the username that will be used to send the emails (e.g. support);
Email Domain: your company domain (e.g. screenloop-test.com).
Click the Save button for the information to be accepted.
Generate the new DNS records by clicking on the Generate Value button so that the new values are shown below (they will be inactive by default). This information is needed so we can verify if the domain exists and is valid:
⚠️ These steps require an administrator with permission to manage your company’s host or DNS provider.
Adding DKIM and Return-Path records
Once you have the DKIM and Return-Path records, you need to add them to your host or DNS provider.
Please see the list below for instructions on adding DNS records for the most common hosts and DNS providers:
If your provider is not listed here, please contact us at support@screenloop.com
DNS records validation
After adding the generated values to your host or DNS provider, the validation process will start, which can take up to 48 hours.
When both values are shown as Active the custom domain is fully integrated, which means the emails will now be sent using your own domain:
Change Domain
If for some reason you need to change your domain, new DNS records must be generated and updated on your host or DNS provider accordingly. The validation process will start again after that.