The Candidate Pulse analytics section in Screenloop is designed to give you clear insights into how candidates experience your recruitment process. By analysing feedback data, you can identify trends, uncover areas for improvement, and track how changes impact candidate sentiment over time.
This article explains where to find Candidate Pulse analytics, what the main metrics mean, and how to explore your data using filters. For deeper insights into advanced features, linked articles are provided.
Admin users
Can view all candidate feedback data across the organisation.
Basic users
Can only view data related to their own interviews.
Finding the Candidate Pulse Analytics Page
You can access Candidate Pulse analytics from the left-hand navigation menu:
Click Analytics
Select Candidate Pulse
By default, this page displays an overview of candidate experience scores across the recruitment process, allowing you to quickly assess overall sentiment.
Using filters to explore your data
Screenloop provides several filters to help you analyse your data in more depth:
Filter by: Department, Job, Hiring Manager, Recruiter
Benchmark: Compare data against industry best-practice benchmarks or your organisation’s average
Date: Predefined or custom ranges
Survey Tracks: Filter results by candidate survey track
Location: Filter by department or job location
Diversity filters: Ethnicity, Gender, Age
These filters help you identify experience gaps and ensure your hiring process is fair, inclusive, and consistent.
Core metrics
Candidate Net Promoter Score (CNPS)
CNPS (Candidate Net Promoter Score) measures how candidates rate their overall recruitment experience.
How it’s calculated: CNPS = % of Promoters − % of Detractors
This score helps you understand how likely candidates are to recommend your recruitment process to others.
You can also view a percentage breakdown of:
Promoters
Passives
Detractors
CNPS History
The CNPS History view shows how candidate sentiment changes over time, allowing you to track improvements or declines following changes to your hiring process.
Process Insights
Candidate Pulse also breaks feedback down into specific experience areas, including:
Satisfied / Dissatisfied – Overall satisfaction levels
Company Interest / Job Interest – How candidate interest evolves
Discovery – How candidates found and perceived your roles
Application Improvements – Feedback on the application process
Drop-off – Reasons candidates disengage
Decision / Improvements – Feedback on hiring decisions and communication
Candidate Demand – Perceived competitiveness and role attractiveness
These insights help pinpoint exactly where the candidate experience is strong and where improvements will have the biggest impact.
Company interest / Job interest
Discovery
Additional analytics tabs
Candidate Pulse includes several advanced analytics tabs to help you understand why candidates feel the way they do and where improvements will have the biggest impact.
Sentiment Analysis – Analyses emotional tone in candidate follow-up responses
CNPS Explainability – Visualise what Jobs or Departments contribute positively or negatively to CNPS
Team Leaderboard – Compare hiring team members on candidate experience performance
